I would not recommend this hotel to anyone traveling to South Beach. I agree with the other posts that the customer is never right. The bartenders, bell hops, registration employees spoke with attitude and made me feel inadequate. The hotel's manager is a know it all, pushy and unaccomodating man who has little respect for the few guests the hotel had during my stay. Mr. Manager, your slicked up suit and pushed back hair do not do you any good because your customer service skills lack tremendously. Bar tenders throughout favored individuals and treated others like peasants. This hotel was disappointing and made me feel like a third class citizen. Too bad you will not see repeat business from myself or my colleagues again.
Cons: Customer service
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