At one time OC Archery in Fountain Valley was a good place but over the years customer care has diminshed to the point I will never return. On my last visit I stood around waiting for anyone in the shop to stop chatting with their friends and sell me a Hoyt Carbon Element (which I was holding in my hands). After being ignored for 40 minutes, I and my buddy left empty handed and disgusted. My friend wanted to shoot some demos and start bow hunting but he is shopping elsewhere now as well. I did get my Element complete with ATA rated bow case, QAD HDX drop away rest, Spot Hog Hunter sight, Axion HD stabilizer, a dozen arrows with custom fletching and 18 heads plus a soft bag worth just over 2.4K. OC Archery got nothing. The sad part is when I called the owner to share my experience with him. I quickly realized HE was the problem when he started making excuses for his staff. His staff is simply following his lead. Sorry Roland but Archery Outpost is kicking your butt in customer service and has earned my long term loyalty. You had me for 4 yrs and lost me after 3 store visits that demonstrated apathetic customer care. And based on what I have read in some hunting and archery forums...my experience is not unique.