I had been going to Orange Coast Chiropractic Group using Dr. Kausler for my Chiropractic services, and found him through a living social deal, excellent massage therapists, and the Dr. Kausler gives great adjustments. I paid for 20 Massage, Adjustment, and Ionic Footbath packages in advance.\r
Unfortunately he has gone overboard with Living Social and Groupon deals over the past year. Now over the past three month when scheduling appointments and showing up to them early I or my wife were told that there must have been a mistake and that we were not scheduled for massages on those appointment days, even though from the time past I or my wife personally scheduled the appointment with the receptionist while I we were standing there.\r
The first time it happened to my wife she actually showed up an hour early by accident and Dr. Kausler told her she was not scheduled and that she made a mistake. Funny thing is I am the one who made the appointment with the receptionist. He told her she could wait for two hours because there was a cancellation at 5 pm. She explained that she had appointments later but since she was an hour early should he not contact the person that was put in her place and ask them to come an hour later since she is already there? Makes Sense doesn't it, she shouldn't have to pay for Dr. Kausler's screw-ups? He told my wife if she didn't like it she could leave (what a looser). The guy has nerve I called and asked him what the heck is going on he said, O your wife must have screwed up, I told him it was me who made the appointment, in-house so it was a mix up on his end. He then decided to blame the front office assistant; well ok we will let this go and see what happens in the future.\r
The following month when it was my appointment, the same things happen and again Dr. Kausler's blames someone else, and finally it happened again. I had another huge argument with him but he never takes the blame on anything and the truth be told other people were complaining about the same thing when I would be waiting in the lobby for my turn. Basically he oversold the Living Social and Groupon, got my money up front so anytime a high paying insurance case contact him or needs to be fitted in the schedule he bumps anyone else.\r
Dr. Kausler's might give a good adjustment but this guy is dishonest and doesn't care about his patients, employees, or anyone else except himself! Stay far away from Orange Coast Chiropractic and Dr. Kausler.