Optica Vision Care, Inc.

Great service and explanations about my insurance coverage. I knew I had money for contacts and glasses and the staff worked with me to fit my budget.\r \r The doctor was professional and I see great with my new lenses.\r \r No probs with them. In fact, I will go back. I would try to schedule on a Saturday because they fill up fast. Pros: Helpful Staff more

I was billed for one year's worth of contacts without being told. This was a complete surprise, because it wasn't explained at the time of service that it was not covered by insurance and my insurance rolled over a couple of weeks later. Obviously, with that type of information, I could have made an informed decision since I thought that my insurance covered it. I ended up paying $300+ out of pocket. I was completely surprised by this information, since I hadn’t been told at time of service. I called the office to find out, since it seemed like a mistake. I called on Saturday, July 18th to find out what happened. I spoke to the receptionist, Evelyn, who said that she had to call billing and would call me back on Monday morning. On Monday afternoon, I did not receive a call. I told my husband, who stopped by the office to find out, and the receptionist asked him my last name. My husband said that it was clear to him that she didn’t write my information down. He said she didn’t give him a lot of information and seemed confused. When I called the receptionist, she couldn't differentiate between me or my spouse (both on the insurance) and who had what done. It made me uncomfortable with the process. I have serious reservations about the service and communication. Customers need information upfront, and not to be surprised by charges later. I spoke to her about this, since it wasn’t about convenience for me to get a year’s worth of contacts at once, since I live in Issaquah Highlands, I could have waited a month or two to order if it wasn’t covered or purchased by the month. The only reason I got all of them is that I was under the assumption that it was covered. I was disappointed to be surprised that it either wasn’t or there was confusion. This seems like poor customer service and it makes me lack trust as a patient. The location is very convenient and the doctor was fine, but I've lost confidence in the service and the lack of communication. I don’t feel comfortable with the situation or feel that I could recommend it to others. I paid over $300 that I wasn’t aware of, and I feel misled by Occhio and the services. I changed eye doctors. I tried to contact the doctor, and never heard back. Pros: Doctor was good, location convenient Cons: Office management, billed services that were not explained more