My friend and I had called this company to help us fix my friend's pc. She had inadvertently downloaded a virus to her pc and it kept shutting off. Within the hour, they had a rep come out to the house to inspect the damage and helped to fix it. It took him about an hour to fix and he also installed new anti-virus software for her pc. It was relatively cheap and it was fast! I would definitely recommend this place to anyone with pc problems!