To be honest, I 'm not fond of going to a doctor's or dentist's office, but I am writing this review because I found a dentist that I can trust, that is professional in all aspects, and that has good customer service. I actually don't mind making an appointment with Rick O'Braitis because he has always been on time (Zero wait time); has been up-front and correct with my dental issues; has given me treatment options as what needs to be addressed immediately and what can be monitored; and has worked well with my insurance carrier. His offices are clean and modern, and he seems to have all the new and best high tech equipment. I trust him because he has always been straight forward and does not try to push unnecessary treatments. That's actually why we started coming to his office. My wife initially used him as a second opinion to a dentist that wanted to give her approximately $10,000 worth of unnecessary treatments. Her actual problem was something different as discovered by Dr. O'Braitis, and she was successfully treated by him at a small fraction of that cost. Customer service is great. All of the staff are friendly and make you feel at home. Those are a few of the reasons that my wife, my four kids, and myself will continue to use this dentist for the many years ahead.