I've had to use this emergency veterinarian several times. Once my kitty even swallowed a needle and thread in the middle of the night. We rushed her right over and they did emergency surgery. They were so kind to her and they even gave us an update call in the wee hours of the morning. Unfortunately I did have to use them to have a very sick cat put down but they were so sensitive and let us say goodbye. I even got a sympathy card in the mail from them. The prices are much higher than your regular vet though, so only use them in an emergency.