I've been taking two children to Snodgrass and King for over seven years, starting before they had a Spring Hill office. My younger son had braces with Wendy Oakes going on three years.
Apparently, the practice "let go" Dr. Oakes months ago and replaced her with Dr. Habeeb. My last discussion with Dr. Oakes included having my son's braces removed, as his gums and enamel were being damaged, and our plan had been impressions for retainer and removal on the next visit. I only found out a new orthodontist was there when I scheduled this last appointment with Dr. Oakes and was casually imformed she'd been gone for months. I never was notified in the slightest way that Dr. Oakes had been let go, and replaced with a new person. Dr. Habeeb's name was never mentioned, her picture never placed at the doorway. The office manager said "They'd been trying to tell people when they called!" I said they had patient addresses and was told they'd "decided not to send out a letter."
I've been waiting anxiously for four months, worrying about permanent damage, and listening to an assistant say "four more weeks" over and over again., and assuming Dr. Oakes and I were still on the same page. I had to tell the receptionist myself I wanted the braces taken off. The practice manager talked to me, and said "Well, he'll be evaluated today and if he's ready we will take them off." She also said "Didn't your son notice the different doctor?" Finally, after I voiced my complaints and mentioned a lawyer -no kidding- I was sent a message that Dr. Habeeb agreed with me, that because of "poor hygeine" the braces were doing more harm than good.
The *practice manager* came out to have me sign a release for early removal. I refused. I had to demand to see Dr. Habeeb. She refused to accept any responsibility for any of this, stating that she was just an employee. She said she introduced herself my my child, saying "Hi, I'm Dr. M iriam and I'm taking over from Dr. Oakes." She told this to a child laying down in a dentist chair and seemed to think this was adequate transfer of care. I asked if she was a licensed physician and she said "Yes." And then she had the nerve to say she was willing to finish the treatment, and I wasn't being forced to sign this release.
I am a retired physician myself. Nothing about this experience was adequate, and I suspect a good lawyer could make a case of it.
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