Johnnie T. came to the rescue today. Our furnace went out at 11 at night and the temperature outside was around zero. My husband left a message with Northern Comfort Systems and a few other places. Michael was the first one to return the call in the morning, and came and did an inspection about an hour later. Unfortunately it was determined that our Furnace needed replaced due to safety reasons. I feared that it would take days. But Johnnie was available to install the new furnace immediately. He was super courteous, kind and thorough with the installation. He froze his butt off in my basement for hours and kept a positive attitude the entire time. Only a few short hours later the house had heat again. And as a plus, he made sure to wipe his feet off every time he had to go out and come back into the house, and he did one hell of a job cleaning up all of the mess from the work. My husband and I have 3 kids and my husband was leaving for a business trip the next day. So when I say that he came to the rescue, I sincerely mean it! I honestly cannot thank him enough, so I will just submit this review. Great people, I highly recommend you give them a call first.