Northern Comfort Systems

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5240 Winthrop Ave
Indianapolis, IN 46220

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(317) 926-4328
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Northern Comfort Systems - Indianapolis, IN
Northern Comfort Systems - Indianapolis, IN
Northern Comfort Systems - Indianapolis, IN
Northern Comfort Systems - Indianapolis, IN
Northern Comfort Systems - Indianapolis, IN
Northern Comfort Systems - Indianapolis, IN
Northern Comfort Systems - Indianapolis, IN
Reviews
( 87 )
( 0 )
( 2 )
( 0 )
( 2 )

Best

Good job by all and Tom always gives me e,client tips to keep things clean and running

Worst

Waited all day with no appointment eta except anytime between noon and 6pm to get a 20 something year old show up and quote me over $800 just to replace a water valve in my nicecr...

Always keep me in the loop when they will be coming. 6/12/2019

Good job by all and Tom always gives me e,client tips to keep things clean and running more

Winter & spring furnace service. 5/27/2019

Debbie was quick & gracious in letting me know timing of service was changing & in letting me know in when Tom would be arriving. I appreciated having Tom service furnace in both winter & spring. He is most helpful in explaining exactly what he is doing & what I need to be aware of during each season. more

Air Conditioning Tune-Up and Service 5/12/2019

Last Friday we were scheduled for our annual air conditioning tune-up. As always, the service was on time and flawless! Michael was our technician. I was happy to see him at our door, because he has worked on our systems before, and I knew the check-up would be thorough. In addition, I mentioned to him that we would be beginning some construction work on the back part of our home soon, and that I was concerned about how the construction crew would need to deal with some of our HVAC lines and where they were placed. He took photos and promised to communicate to others at Northern. Then next hing I knew, I looked out the window and there was Michael showing his service manager the area I was concerned about! Without me saying anything he had gone the extra mile to call in the manager to be sure they were attentive to my concerns. We have worked with Northern for many years, and I have never been disappointed. Their customer service is excellent! And Michael is a very knowledgeable, service oriented professional who will take the time to explain everything you want to know, and to ensure you are satisfied with their service. more

Michael the technician 4/22/2019

Very professional and trustworthy. Very happy with this technician and this company more

Best of the best 4/13/2019

Number one job. I will use them again more

Hi 3/28/2019

Working with Michael was a breeze. But Judy, you need to update their address. more

Excellent Customer Service 3/26/2019

Marie, the customer service person at Northern Comfort Systems, was professional, outgoing, and willing to answer any questions I had. I highly recommend Northern Comfort Systems. more

Air conditioning service 3/26/2019

Very punctual. Respectful of inside of house. Wore booties. Knew what they were doing and went further in being helpful. I feel confident I was getting good service more

Ridiculous waste of time 3/19/2019

Waited all day with no appointment eta except anytime between noon and 6pm to get a 20 something year old show up and quote me over $800 just to replace a water valve in my nicecrawl space! Called another plumber and got it done for under $300. Terrible service more

Ripoff - Inflated parts pricing 3/12/2019

Beware of Northern Comfort Systems! My heat went out on a cold Sunday evening earlier this year. The technician on duty promptly responded. His diagnosis was a failing low pressure switch and a blower run capacitor that needed to be replaced. He quoted $626 for the pressure switch and $424 for the run capacitor replacement. 10% discount if I did both at the same time. I questioned the dollar amounts because the parts he pointed to did not look expensive. I told him I have had a bad experience in the past with a furnace tech taking advantage by super inflating the part cost. He said his company prices were not the highest, nor the lowest, and in line with what other furnace vendors charge. I didn't completely trust his answer because of the amount quoted. I contacted LCS Heating and Cooling the next day and they said they would charge $205 parts and labor for the pressure switch, and $105 parts and labor for the run capacitor, and an $89 diagnostic charge. Job cost $310 compared to $1052. Also, the LCS quote was $70 for the parts. The Northern quote was $785 for the parts! As it turned out, the parts were under warranty and Northern revised the quote to $269 for labor only. The bill from Sunday was $229 so it was $498 total. I reluctantly gave Northern the job because it would have been $60 higher with LCS since they had to re-diagnose the problem. I will be doing business with LCS in the future. more

Great Service 3/11/2019

We got an appointment the same day we called, Aaron was very knowledgeable and helpful. more

They were knowledgable/ professional 1/19/2019

From the office call to set the appt to the new install was perfect & professional/friendly. They were able to come the same day to inspect & install the next morning. Also, had financing available. My 16 yr old furnace had 7 cracks in the heater exch that was over looked from past inspections w/other companies. Feeling dizzy (carbon monoxide) prompted the call to Northern Comfort. This entire experience couldn't have been easier. more

Plumbing and Heating Inspections 1/2/2019

Thanks to the Northern Comfort Team we have passed inspection for 2018-19!!! We continue to put our trust in your expert maintenance and knowledge. Yea, for Michael and Tom for keeping us both warm and cool and to Aaron for keeping all our faucets and water heaters in good working order!!! Aaron spent two mornings with us a few days after Christmas and all is working just perfect!!! Thanks to Marie and Debbie, too...its nice to have friendly and helpful team members to help with scheduling. You've got a Great Team, Giianee more

Five Star 12/18/2018

A knowledgeable honest technician more

Drain Cleaning 12/18/2018

Aaron was very professional. Would definitely ask for him for future repairs. more

Aaron Adams review 12/17/2018

Will definitely call again and will ask for Aaron. Thank you very much more

Great service 12/4/2018

Micahael did a great job, explained all options and was professional. more

Thank you!! 11/8/2018

After dealing with our main bathroom sink clogging for over 3 years, Aaron cleaned it out and repiped the entire thing! It was hooked up incorrectly due to the previous owner's DIY project. Aaron was professional, polite, and friendly (loving on our dog too!) every time he came to work on our sink. Request Aaron for your plumbing needs! more

Investigative Plumbing 10/31/2018

We had a ceiling stain under an upstairs bathroom. I was certain it was a leaking toilet or tub. Aaron investigated thoroughly -- above and beyond what most would do -- and discovered a crack in our shower wall as the culprit. He was thoughtful and careful, and a pleasure to talk to and work with. I highly recommend him. more

Michael B. 10/25/2018

Michael came out to repair our furnace. He saw all the trouble, we have had since installation of our current furnace. He was very truthful with me, the first out of many repairmen. All of the other repairmen would attempt to figure out, what our problem was, but no one fixed the issue. I have always thought we got a lemon, and Michael was honest enough to just tell me, that he did not know what was wrong and that so many people had touched the furnace, in the past, that trying to find and fix the issues would probably be more costly, than installing a new furnace/ac unit. He was kind enough to go ahead and write me up a proposal for a new unit, right on the spot, rather than having me have to make another appointment. He was understanding of my frustration and disappointment, in the company that installed the current furnace. He assured me if we bought from his company, he would stand behind his product and not let this happen to us again. I would call upon this company again without hesitation! more
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Owner Message
  • Northern Comfort Systems offers a number of quality HVAC services and new system installation for all leading cooling and heating systems in Indianapolis and the surrounding areas. Along with offering unbeatable HVAC services, we can also help you to find out if you qualify for any rebates and tax credits..  Installation and service on all types and brands of heating and cooling systems. HVAC,Heat Pump system installation,repair and maintenance. Humidification Systems. Indoor Air Quality System Evaluation. Water Heater Installation and Repair. Maintenance Plans.

Additional information
  • Hours: Open Daily 24 Hours, 24 Hour Emergency Service Available
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Meridian-Kessler, Central Indianapolis
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