N.State Acceptance in Smithfield, NC had my car picked up by Lizard Lick Tow Service in Wendell, NC in error, I pay at their Raleigh Location since I live in Wake County, they didnt check their payment system and had scheduled to have my car picked up. I woke up called the Police thinking my car was stolen, then I called them to notify, and they said I think we picked it up by mistake we thought you had a unpaid balance, but I am not sure, so I will call you back, 4 hours went by until they returned my call saying oh yeah it was a error,but I have to figure out what tow service have your car, I'll call you back, They called back about 1hr later saying you can come get it, I refused to do that, I said the same way you took it will be the same way you return it . They had the tow serv. bring it to me at my job. How good does that look when a tow truck drops your car of at a Corporate Job!! Then the tow company broke my trunk button of the side of my door, and when I tried to stop the tow man to inquire about it , he said call N.State they are responsible, thats what I did.Then N.State call the Tow Ser. they are responsible thats what I did then he hung up and said he cant help me b/c N. State is Responsible for all damages, I called N.S. back they said, guess what **Call the towing serv. Never once did they apologize for all the confusion and stress they have caused me in one day b/c of their lack of customer serv. and no-knowledge employees. The man there said he will follow up on it he never ever called me back with a resolution, or yet a apology. I missed my daughter Ballet Performance, and her reward cermony that day b/c I had no car. But yet they know to call when you are a day late for a car note!!!!!!!!WOW Good Customer Service. My suggestion is to run if you hear the company called NORTH STATE ACCEPTANCE:""Smithfield, NC"" However the Raleigh location is very in order. The people are very friendly and always are courteous and understanding to the customer needs.
Pros: Horrible Customer Service and Communication
Cons: Thumbs Down For service
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