I have personally been using Miss Hunt and Noahs Ark Too for the past 4 yrs. During that time i have always had a very happy pooch (""Charlie""), and have always been very satisfied with the grooming, the professionalism of the owner, and the care with which my pet was shown.
I am not sure about the bad reviews, but to each their own.
Lets look at the facts:
1: Miss Hunt grooms by herself. If i call the owner, and she does not answer right away, i know that she is probably arm deep bathing, clipping, or drying an animal; therefore, i will leave a message and wait for her to call back when she is caught up. I have never had a problem with communication.
2: I like the fact that Miss Hunt is the one that not only clips ""Charlie,"" but is also the one that washes him. This ensures a more thorough and complete job.
3: Miss Hunt grooms cats. I no longer have my little ""Buttercup"" with me, but when i did, Miss Hunt was one of the few groomers i have been to over the years that would groom my cat and not complain to me how fractious she was, or how she tried to bite and scratch her. This was the only groomer i had been to that when i picked up ""Buttercup"" she did not look like she had been through a ""Rodeo"" and stressed out.
4: Miss Hunt has always been accommodating to my schedule. When i am on a time constraint she will adjust her schedule to get ""Charlie"" done at an agreed upon time. Sometimes, she will inform me that this will cost extra to have done if i did not schedule ahead of time, but yet never charged me additional. That shows customer care and consideration. She knows that things come up that we do not have control over.
5: Animal Care and Concern. Miss Hunt takes the time to notice issues with ""Charlie."" One time i took him in for his monthly grooming, and Miss Hunt noticed he had an ear infection that i was unaware of. I took ""Charlie"" to my vet the next day, and he told me that if i had not got it treated so soon, it would have required more intensive therapy. This attention to detail is not common among groomers, or others are not as concerned about an animal's condition to recognize it and just want to get paid for their grooming and be done.
I would recommend Noah's Ark Too to anyone asking about a groomer. Miss Hunt has always done a wonderful job on my animals, and has always treated me with the up-most professionalism. If you are looking to try a new groomer, you are doing yourself and your pet a great injustice if you do not try Noah's Ark Too and Miss Hunt!