Mr. Nicely Installed our new furnace a year ago. We had a problem with our furnace and had to get another contractor to come and restore heat to our home because Mr. Nicely would not return our phone calls. Prior to choosing Mr. Nicely to install our furnace he stated he would promptly return calls. He even gave us his wife's cell number in the event we could not reach him. We called the office and home phone, left a text message and still did not get a response. Called another contractor and they responded to our call immediately and restored heat to our home.