[This review does not address this specific club. I had a passport membership and used a different location.]\r
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I asked them to put my account on freeze, which meant I'd be charged $15 instead of almost $90. (The ability to freeze the account is a big part of their marketing efforts.) I received a confirmation. \r
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About a month later, I realized that they had charged my account for $90. After a number of days and hours spent on the phone on hold or emailing people, I was told that I'd receive a full refund for the $90. I said I also wanted the $15 refunded because it had been their mistake. They resisted so much and it consumed so much of my time that I said I wanted to cancel. \r
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Finally, it was agreed that I would get the full amount, although they would not refund it immediately (they take your money immediately from your credit card, but refuse to return it for four to six weeks even if the error is theirs. \r
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Almost six weeks later, I received a check, but the $15 was still missing. I made more phone calls and sent more emails, to no avail.\r
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I am contacting all relevant consumer protection agencies.\r
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The clubs are clean, but very sparsely equipped for the the price. My local club was always crowded during peak hours.
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