A few weeks ago my boyfriend and I went to Napa in woodinville to find out if they had a flasher module for his ford ranger. We walked inside, and went to counter to be helped. The younger kid told us he could help us. We told him what we needed, and he seemed like he could and wanted to help us find what we needed. He spent more than ten minutes trying to find the part in the computer. Next, since he couldn't find it in the computer, he asked the guy next to him named "casey" i believe to find the part. Casey was busy and told him to look it up in the book. The kid spent the next five minutes trying to find the right book but couldn't. So the women in the store, was asked to help him find the right book. While the guy was trying to look for the part in the text book, he kept getting his cell phone out of his pocket and texting someone. He looked at his phone more than ten times while he was looking for what i needed.