This salon has a constant flow of customers in and out of the shop. Understandable considering their convenient location in the Randall's shopping center, where parking is abundant. There is minimal wait in the shop for an available tech. They usually have at least 10 stations operating, as well as 10 pedicure chairs running. Due to this, they have a quick turnover. That is a plus when you are limited in time. But it can also be a negative thing because there is a higher chance of getting a substandard set from a tech who is in a hurry.
I was a customer for almost 3 years at this shop when the owner was a tech there and the salon was just beginning. She was obsessive with her work and a perfectionist, and I was always pleased with the quality of her work and the way the nails looked. She took a permanent leave of absence when she became pregnant and her husband has begun to manage their salon. Since then, he has added many improvements (like the massaging day spa chair; and adding fragrances to the pedicure water as well as remodeling the overall look of the salon). He has also added a huge amount of nail techs, some of whom are very experienced and conscientious of their work, but also some who rather churn out the work while they chit-chat with coworkers.
I recently revisited the salon and while the spa pedicure was fabulous (you have to try the chair massage!), the refill only lasted one week with 8 of my nails breaking under normal wear because they were done too thin. When I returned to the shop and asked for a repair, I was told that the refill was over 2 weeks old and that I would have to wait until the manager returned the next week to agree. I was upset and swore not to return, but I might be lured back for a pedicure because of that darn massage chair.