My wife and I went to Carolina Beach from Raleigh, NC for New Years Eve with friends. On the way down, on I-40 an inattentive driver hit a piece of metal that flew up and smashed our windshield. Our insurance agent was able to get us in touch with Mr. Alan Paull ( your Novus Glass rep). Mr. Paull came to our hotel (Marriott), exactly on time and was very professional, courteous and patient with my questions. Good job was done on his off day and we drove home with a clear windshield. Thanks Alan, thanks Novus.