I've only taken two dogs personally to this facility and the vet, Dr. Wayne, seems great but her right-hand man, Mike, is nearly impossible to deal with. He is downright rude and has actually hung up on friends when they've called about dogs the vet was looking to re-home. He doesn't listen to your question, sounds frustrated in dealing with a client by phone and seems to contradict everything the vet says she'll do for the dog. The fact that their heartworm procedure doesn't seem to work for several dogs I've known that were treated there makes me wonder what exactly they're doing for the price they charge. More importantly, how can you trust your pet's safety to them after such a critical treatment when he's coughing several months later?? Heartworm is a disease you can't take lightly if you care about the animal - prolonged exposure only shortens their life! Add in one very uncaring staff member and all you get is regret for the money wasted. Not impressed at all!!!!