I love this store!
I do use monogramming pretty frequently for gifts for my baby and other babies in the last couple of years. I was lucky to find good people on Ebay and Etsy who did beautiful work if you bought their product, but I needed a place locally for times when I already had the product to be monogrammed.
I have used another monogram place in town before Mudpie opened, and, while the end product was also lovely, the owner of that store is a bit hit-or-miss mood-wise, so I was really happy to find another place locally, plus this place is closer to me.
It's 100% true what the other reviewer said-- these ladies are lovely, helpful, and rightfully take pride in the beautiful work they do.
If you don't know exactly what you want, they will make suggestions and always have great examples to show to back the suggestions. I have a friend who took her things here too and had the same positive experience that I did.
I think that there is no way you would not be pleased here, and give them a great recommendation.