At first I was a little put out by the unspoken but obvious attitude one of the trainers had towards me and my "non-obedience breed". It was very clear that she didn't feel we belonged and she assumed my dog was going to be rude and badly behaved. HOWEVER, and this is a big HOWEVER, once we made it clear that the two of us (dog and I) were serious, that attitude disappeared. Most importantly, none of the other trainers looked down their noses and all have been polite and encouraging. Three titles later and I have to say that the training methods must be effective. Staff are very experienced, facility is good, could use a little more comeraderie and more insider's tips, but I am not outgoing, so it's probably me. I like the drop-in option, and I am certain that this club will help me reach my goals. Just wish that the highly advanced classes were offered on Saturdays.