I've been to Multistate Transmission for service 2 times. Both times, without question, have been all 5's. I've met Tom of course, and a few of the guys from the back, and everyone is very professional. I trust them. Tom is super intelligent, focused and the inner workings of his skills and his personal experience are great. He also told some funny stories. He is also a great listener. He is very human and there is no grey area with him.
So far, the work has been really good, knock on wood. It's been a 5 for sure. The credit starts at the top with Tom, he gets the credit for the whole process and his customer's experience. Everything works. The location is perfect, it's at a busy intersection, very ideal for people to just pull in. And the service is all 5+ service from everyone there. From a mechanical standpoint, this is one of the best shops out there, and from a personal standpoint, this shop is honest and a joy to go to.