I needed urgent Saturday service. They got here faster than they said they would - good, but the electrician they sent out was really trying to scam me. I knew the problem that needed to be fixed. He started telling me that they would have to move where the electric comes into my home and that this was very serious, etc..... He clearly had no idea what he was doing or thought he was talking with a dumb woman. I asked him a specific questions, he answered with more generalities about how dangerous it was and what a big job it would be. I asked again and he ran off yelling at me!! and said he was calling the power company to have my service account closed.
Pros: showed up fast
Cons: rude, unknowledgeable, tempermental, and inappropriate