We had high expectations; told that installers have been with them for 20 yrs. After stupid mistakes after needless mistakes after senseless mistakes, breakage of our existing tiles, and having to forfeit the last 3 tiles we had saved for much larger and unavoidable ""accidents,"" there were no apologies, compensation or credit given by Montgomery's. We are now left with a floor that is still not 100% and one that could cause problems down the road in that the first set of installers tiled over existing tile which remedial installers claimed to be a BIG mistake. Our suggestion: steer clear of Montgomery's Carpets Plus Colortile and save yourself tons of aggravation!!!