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Monster Wash - 9 Reviews - 2195 W Dimond Blvd, Anchorage, AK - Specialty Animal Services Reviews - Phone (907) 561-3636
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Monster Wash

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2195 W Dimond Blvd
Anchorage, AK 99515
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(907) 561-3636
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Monster Wash - Anchorage, AK
Monster Wash - Anchorage, AK
Monster Wash - Anchorage, AK
Monster Wash - Anchorage, AK

Reviews

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Best

what great service and a great job with my truck. thanks guys, i'll be spreading the word. I only wish I had known that the monster wash done details soon. keep the wonderful s...

Worst

For the cost and time associated with a detail of this sort, I expect the vehicle to be properly done THE FIRST TIME, not to sit around waiting for another 30 minutes while it is ...

Large trucks stay away 3/25/2014

I have been going to Monster wash from the opening day. This is because it had a large bay that takes my service van with a ladder rack. They used to have a med size bay that cost like 16 bucks but they removed it and put in a fourth car bay. I then had to use the full size bay for buses and tractor-trailer rigs. Then the soap and wax unit failed, then the sprayers, now the under carriage sprayers do not work. The doors have to be helped open and you have to wait for an attendant to come over and take your money because the card machine there does not work. The wash is now a guy with a dirty brush and a spray wand. Ohh and you pay $25.00 for this and they do not even help dry your vehicle with a cloth afterwards but the do it for the cars that pay a LOT less. When the manager was contacted I was told to "ASK first if their $@!#% was working that day and if I did not like it to go somewhere else. But don't complain to me or my guys we are not responsible for it being broke." If you have a large van or something bigger save time and money and wash it yourself. more

auto detail 3/19/2013

what great service and a great job with my truck. thanks guys, i'll be spreading the word. I only wish I had known that the monster wash done details soon. keep the wonderful service jonny more

Amazing service! Truck looks awesome!! 2/19/2013

Got the full detail and my truck looks brand new. Smells brand new. I feel like they took really good care of it and I seriously would return here a thousand times over. The manager was such a nice man. Bring your vehicle here. more

I left monster dirty 9/6/2012

I paid $110 to have my semi tractor and reefer trailer washed on sept 6th 2012 and it came out of the wash bay nowhere looking what I consider CLEAN. I have used blue beacon truck washes (chain) on hundreds or occasions all over the lower 48 and have never left the wash bay looking this dirty. Blue beacon charges aprox $70 for the same truck and trailer that monster wash in Anchorage charges $110. I have never written a bad review ever on any business until now, but this is the 2nd time I have paid monster over $100 for a complete wash, only to have it come out looking slighty better than driving thru a heavy rain. Maybe they do better with RVs, but I will never take my semi truck to them again. more

excellent service 5/24/2012

outstanding result for my car. considering it was filthy and smelly. my car was taken in for a interior full service and it came back out like new. more

Expensive, took a long time, had to be redone 5/24/2012

For the cost and time associated with a detail of this sort, I expect the vehicle to be properly done THE FIRST TIME, not to sit around waiting for another 30 minutes while it is redone. Basic cleaning of cab floor under doors was left totally undone on 3 out of 4 doors. No waiting area or waiting room, so it is outside in the cold or someone has to come pick you up. Overall experience was mediocre at best. Will definitely try out another detail shop next time I am in the market. RESPONSE FROM Monster Wash: Customer satisfaction is our paramount concern at The Monster Wash. While every effort is made to make your experience satisfactory the first time, we have multiple secondary checks to try and ensure your satisfaction. The Monster Wash is the only wash in town with on-site full time customer service personal. Additionally, we post our contact number (907.561.3636) as many places as possible. This number is answered in person over 90 of the time by direct management. If an issue does present itself, we can usually solve it prior to your departure from the wash. This was the case in this instance. Clearly we failed to deliver a satisfied customer in this case. Detailing a vehicle is mostly elbow grease. At The Monster Wash we do not cut corners and ultimately, the more time spent detailing a vehicle, the cleaner the vehicle will become. One of the most difficult things in running a detail business is managing customer expectations. In this case we were not clear in communicating exactly what type of detail work was included in his Essential Interior Cleaning. Despite the fact that the detail package purchased did not include the under side of his doors, upon customer dissatisfaction, we took the vehicle back at no cost to the customer, apparently spent an additional 30 minutes cleaning his vehicle to attend to the customers needs. Finally, we do provide a small waiting room with a couch, TV, Internet, and some reading material. While it is not the most extravagant waiting room, it is adequate should there be a need to wait. We should have been more attentive to the customer and invited him to the waiting room. Our failure to provide a satisfied customer in this case seems to be a lack of communication on our part. For that, we are sorry and will make effort to prevent this type of issue from presenting itself in the future. more

Fabulous customer service! 5/16/2012

I called on the spear of moment and they worked their hardest to fit me in and greeted me with a smile and quick service. I haven't had customer service like this in a long time. The were sensitive to my time constraints and needs. more

Excellent and very professional. 4/19/2012

I get my car detailed at Monster Wash 2-3 times a year and they always do an excellent job. I also use their car wash service in between getting the details and that is great as well. They always have people out in front making sure that their equipment is working in perfect condition. They are very great to work with. more

Great! 4/18/2012

Monster Wash always do a good job. I haven't had a problem with them and I've been using them for about a year now. Around here, spring is always worse, so they have guys at the end check your vehicle to make sure it's all clean when you come out. It's a nice facility, they have the pet washes available and the vacuums. There is always someone there during business hours and they pay attention to your needs when you are there. I'll definitely continue to use them in the future. more
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  • Trent's, Towels, Steam Cleaning, Shampoo & Conditioner, Self Serve Private Rooms, RV's, RV & Truck Wash, No Per-Pet Charge, Fully Staffed, Dryer, Complete Interior & Exterior Details, Boats, Automatic 80ft Bay

Additional information

  • Hours:

    9:00 AM - 11:00 PM
  • Neighborhoods:

    Sand Lake
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