Monster Movers

This was our first time using Monster Movers. They moved our belongings from one house to another. Moving is very stressful but the guys were very good-natured, very fast, and very considerate. They didn't guess on anything, they asked before they touched anything which I really appreciated. They weren't just on time, in fact they were 15 minutes early, bless them. They were very good and very quick. more

Monster Movers is great! My move went very smoothly using them. After shopping around, I found that their rates were the most reasonable and they were the most easy to talk to when I phoned. William and his crew were extremely careful and respectful of my belongings and really took the stress out of my move. I felt at ease with how accommodating and efficient they were. They had a cheerful attitude and finished the job quicker than I had expected. I was so impressed! I would recommend them highly. more

I met the owner of Monster Movers at a local event in Worcester and was intrigued instantly regarding her story. This is a top-notch local WOO company to support. They are going green with plastinl bins instead of cardboard boxes, all of the trucks are fuel and some are biodiesel ( not quite sure what that is but it sounds green). The owners are starting a community garden at one of their new locations on Elm Street in Worcester. I didn't personally use them for a mover but I have referred them to others who have all been happy more

This was my first time using Monster Movers and they were great. The were quick, I thought the move would take 7 hours, they were done in just over 4. They had to deal with a muddy yard and didn't track anything in. They were quick, efficient, and friendly. more

I had Monster Movers move my materials out of an apartment, into storage, and several months later, from storage into a new house. I chose them for the move out of the house because they were significantly cheaper than other bidders. They did an excellent job. Storage went without problems. The return had a number of hitches. Although I scheduled the move, it was apparently not recorded, so when I called to confirm, no one knew anything about it We got that clarified, and they did move the materials in. The movers were good, but we did not check off the boxes as they were brought in (which is how another moving company did it for me some years ago). I regret that because several standing lamps never made it. In addition, an office chair was broken and the movers told me that the company would replace them. I called about the chair and the lamps, however, but never got a response. more

We needed two moves with monster movers. The first one was in summer, the second was in fall. The first one in summer went very well. We liked the crew they did a great job and we asked for them in the fall. What we got was a different crew, and they lost parts of our refrigerator in shipment. The effort to try to get those parts replaced was a total disaster. Monster movers was very slow to get back to us. We always had to chase them to get an update for what was happening, because they never contacted us without us contacting them first. In the end they simply mailed us a check to cover the amount of the parts that were lost. We thought they were doing the right thing, and ordering the parts for us because they lost them. Instead they pawned that off on us. We even had to look up the parts on the Sears website and see how much they cost and get the part numbers, then tell Monster Movers because they would not do any of the legwork. They never told us they were mailing the check, they never called to verify that we got it, they never asked if that would be acceptable. Their communication skills and follow-up were among the worst we've encountered. We have one more move left and sadly, we will not be using them. We had very high hopes after the first move, but after the second one we just can't do it. RESPONSE FROM Monster Movers: Hi Kurt, Thank you so much for this review and opening our eyes to some things that we generally need to work on. That is why we have hired customer lobby - to improve our customer service. I did look up your account and I see that you are correct. While we did do a good job for you it seems all of that was overlooked when we didn't follow through after the move. Since receiving this review a few days ago, we have incorporated a new system to help us deal with situations such as this. I am hoping that we can make it up to you in some way - please kindly let us know if there is anything we are able to do. Thanks again! more

I hired Monster Movers to move my dorm from Clark U to NYU dorms. I spoke to Alan and he told me the price would be flat-rate of $600. This was over half off what anyone else that I called charged. They said they had a truck going down and could fit mine on. I really thought it might turn into a horror story that we so often hear about movers holding thing and charging more but the crew was just so super awesome. I have nothing but great things to say about my whole move and I am see others on here have thought the same. more

Monster Movers helped up move just up the street. Their customer service was great. We actually had to change the moving date three times and we were just glad and grateful they were willing to let us do that. They showed up on time and were very prompt. We were surprised they actually got the exercise equipment out the small door without any problems. more

I used Monster Movers for the first time, and they were punctual. They worked very hard the entire time, and they were considerate of what was important to me during the move. They were very professional and friendly. more

I used Monster Movers for the first time, and they were very good and very helpful. The guys were totally professional, friendly and smiling. They were accommodating and helpful, and they made recommendations about how to pack things. I would recommend them! more

First, I made the reservation a month ahead to give plenty of time for them to be ready. Two days before they were to come to pack the house they called and told me that instead of two guys, they were going to send three. They told me the third guy would save me money and it would be done in one day not two. Second, Some of the packing done was very professional and my personal effects were ok during the move. But other things were just thrown in boxes and were damaged or left in worse shape than they were before they started. Example...Some of my suits were hung neatly in a box and came out of the move great but the other suits were just dropped in a box in a heap. They were wrinkled and I was forced t send them out to be pressed...There were many other things that stood out, this was just an example. more

The guys from Monster Movers were unbelievable. They did far more than i could have expected, they were pleasant, professional, and didn't relate to me like I was just another customer, but like a human. It wasn't as if they simply wanted to finish this job just to move on to the next one. They gave me a sense that they understood that my things were important and that I was important, I was very appreciative of them. more

Monster Movers were very good! They came right when they said they were going to, and they worked real hard with minimal direction. They made my move very, very smooth! I would highly recommend them! They do what they say they're going to do when they say they will do it, and they are very professional. more

Monster Movers moved us from Boston to New York. When they got to our high-rise apartment, the fire alarm was going off, so they had to schlep the packing stuff up nine flights of stairs. I was worried because I thought I would have to call 911 because it looked like it was a struggle physically, but they didn't complain at all. Luckily the elevator started working again, so they didn't have to carry our stuff down the stairs. They kept our things overnight, and delivered them the next day. William suggested it, because otherwise it would have been too long a day. That worked for us. Everything was timely and arrived in good condition. They were prompt, courteous and very accommodating. It was the second time we used them. They helped us move before within the same apartment complex. They really do their best to accommodate you, and they're very reliable. They made our recent move easy, and we really appreciated it! more

Helpful and very attentive to my needs. They made sure to take care of any issue that I had and overall it was a very smooth process. more

Marcus and Mark and Brad were a great crew. This is our second move with Monster Movers from Shrewsbury to Fairfield CT. The first time around the entire contents are home were "to the doors" of the Monster Mover's 26 foot truck. This time and two years later (and too much "stuff" accumulation) we ended up needing a second truck which wasn't an issue at all. As soon as they realized it wouldn't fit, another Monster Mover and truck showed up. They only sent the three men to CT which meant I wasn't charged for the forth for the long drive which I thought was thoughtful. Overall, this company is run really well. The only thing they could improve on is making sure all of the materials used are cleaned up afterward. We did see some shrink wrap that someone just left on the floor after taking it off of our couch. more

Monster Movers moved my possessions from Massachusetts to Texas. They came in and packed everything up very well. Everything was in good condition when I received it here in Texas. They were able to unload everything where I asked them to. These movers were very good. I would suggest their services to others. Give them a call! more

Initially there were a few issues with the quote from Monster Movers because they didn't come out to see the amount of furniture I had. So there was a mix up with that. But once they were here doing the move, they were very good! They're very good at moving. They are very professional, on time and efficient. They did a good job! more

I had a pretty positive experience with Monster Movers. Mostly everyone was very professional and all of my furniture and other belongings were well-protected. Nothing had been damaged and there were no problems moving everything from A to B. The gentleman who was leading the two other movers was excellent at keeping everything going. I'm overall very pleased with how professional and careful the movers were with my stuff. One caveat was that it took longer than I'd expected. The actual move took two hours longer than the estimate that I was given over the phone and I was a little surprised by that. Otherwise, everything was great and all of my things arrived intact which is what matters most. more

The crew with Monster Movers was organized and on time. They did not mill around but they went right to work and finished the job in a proficient amount of time. I was overall very pleased with their effort and recommend them to anyone looking to move soon. more