JavaScript is not enabled.
Monogram Merchant - 20 Reviews - 2020 N Orange Ave, Orlando, FL - Gift Shops Reviews - Phone (407) 228-0225

Monogram Merchant

Claim
marker
2020 N Orange Ave
Orlando, FL 32804
marker
(407) 228-0225
Incorrect info? Correct your listing

Main categories:

Gift Shops , Sewing & Yarn Supplies

Related categories:

Retail Shopping , Arts & Crafts

Photos

Monogram Merchant - Orlando, FL

Reviews

( 11 )
( 1 )
( 1 )
( 0 )
( 7 )

Best

I ordered over 40 gifts for my company holiday gifts and they arrived already. They worked with me to make sure our custom gift messages were included with each personalized cutti...

Worst

I ordered an item on Monday, received confirmation of purchase and then an email stating it was in production. Five days later I receive an email that is simply a copy of my recei...

Awful - zero customer service! 12/9/2016

I ordered an item on Monday, received confirmation of purchase and then an email stating it was in production. Five days later I receive an email that is simply a copy of my receipt and says item not available. No explanation, no offer to replace it with another item, no apology and, most importantly, no refund. You would think a small store would find customer service important, but apparently this is a very unprofessional business. Don't order from them unless you want your money stolen! more

No image

Decent 10/20/2014

Slow to correct an error, but very helpful in the end. more

Great customer servuce 10/27/2013

I ordered over 40 gifts for my company holiday gifts and they arrived already. They worked with me to make sure our custom gift messages were included with each personalized cutting board. more

Quick delivery and nice customer service 2/2/2013

My order arrived on time and was even cuter in person. Amy, the customer service manager, worked with me one on one to be sure my order was perfect! more

So fast! 1/27/2013

I received my order in half the expected time! Love the wine glasses I ordered and will order again soon. more

Favorite site! 1/12/2013

Love this site! Buy all my wedding gifts from them. more

Fixed a problem - fast! 1/10/2013

I ordered 4 of the wall monograms for my nieces for Christmas. Three of the frames arrived damaged. My email and phone call were returned right away and I received the replacement frames in a few days. Things do go wrong sometimes but they did everything they could to make it right. more

Great gifts! 1/10/2013

Love the selection on this site and the one on one help I got from customer service. more

Love this site! 12/26/2012

If you need help with your order, ask for Amy. She went above and beyond for me this holiday!! more

Great customer service 12/26/2012

I ordered gifts for my son's wedding - groomsmen, ring bearer, hostess gifts - you name it. Amy, the Customer Service Manager, worked with me directly to make sure it all arrived on time and in perfect condition. She was so helpful I did all my holiday shopping there too! more

Terrible!!!! 9/28/2012

I ordered a platter for my future sister-in-law"s bridal shower. It was three and a half weeks before the shower so I knew I was cutting it a little close but the platter was sopposedly arrived two days ago. I haven't heard so I'm not all that confident that it do. Regardless, it's been 6 and a half weeks. I called and emailed multiple times to have nothing come of it. Most of the time when I called the mailbox was full and I was unable to leave a message. I will never waste my money with them again and would not want anyone else to either. if there is any kind of deadline for what you need I would go with someone else, anyone else. more

Never got order!! Do not use this website! Scam 9/19/2012

I ordered a $50 monogrammed tervis cup from this website 4 months ago. Needless to say, I haven't gotten this order. Not only did they rip me off, but they also sold my card information to a scam website. I had $300 of fraud the next day, after using this website. more

Great gifts great prices 3/15/2012

I used to shop in the store when I lived in Orlando. When I moved to DC, I called and shopped over the phone. I love ordering from them online. They care about their customers and work hard to get everything to me as quickly as possible. more

Great gifts great prices 3/15/2012

I used to shop in the store when I lived in Orlando. When I moved to DC, I called and shopped over the phone. I love ordering from them online. They care about their customers and work hard to get everything to me as quickly as possible. more

Excellent experience 3/15/2012

My daughter recently got married and we needed hostess gifts as well as cups, napkins and matchbooks for the reception. The staff of the Monogram Merchant worked closely with us over a few months getting everything we needed where we needed it and on time. They made this mother of the bride rest easy! more

Been waiting over 3 months for my order! 12/2/2011

I ordered a monogrammed stamp from this company 3.5 months ago and still haven't received it. I emailed and called but was ignored. They finally responded when I posted the truth on their facebook page and twittered about the situation. Cynthia, the woman who responded, claims that she doesn't know how this could have happened but after reading other reviews, it seems that this is the norm. She has promised to remedy the situation but I am still waiting! I have 200 thank you notes waiting to send out with no return address. Order at your own risk. more
< Previous 1 Next >
SPRING SALE!!!:
20% OFF all yearly plans
Use spring at checkout. Expires 6/30/2018

Additional information

  • Neighborhoods:

    Northeast, North Orange
badge