I went in due to a toothache and spent 3 hrs waiting- the person who took my x-rays was horrible and even forgot to put the xray films on the device they put in your mouth, and I had to get x-rays twice because she didn't put them in right. I was given a referral for a root canal and went to a great endodontist, but had to go back for a crown. When I went back my daughter also went for fillings and we were there for 4 hours and when I had the temp crown done they numbed my mouth, but went away for about an hour and by the time they came back - my mouth wasn't very numb, and I have never experienced that before in my life- I just prayed and made it through, it was painful but I endured. Me and my daughter had an appointment on the same day and they didn't even start her fillings until I was done. The dentist who worked on her teeth wasn't even going to numb her mouth and started to fill her teeth, until she cried out and they acted like they didn't even want to do it- well, an hour later after leaving a few times and coming back, like they did with me, finally we were done. I verified with my insurance before going there that it would cost approximately $320 dollars for my crown and $120 for my daughter, I ended up paying almost $800 and questioned them because I was told a different price form my insurance plan and was told that the crown is $1200 and they are giving me a discount - some crap like that. Well, I have to go back tomorrow to get the permanent crown and I am so dreading it, like I never have before. I already payed, so I am going to get it done. I already complained to my insurance company and have picked out another dentist and made sure they had absolutely no connection with Monarch or their Smile spa, are in any other way. The place was dirty and smelled and the hygienist was wearing dirty stained up clothes. I am really praying for my visit tomorrow- please keep me in your prayers. I cannot even rate a zero - I was forced to rate one star- so please don't take that as a vote in any shape or form.
Cons: Dirty, rundown, incompetent