We rented a duplex through them. When we first did the walk through and everything we were told twice by two different people that after the first year, the rent was negotiable. The reason it was so high at first was due to the move in special they were offering. We thought that it made sense, but after the first year and we went to extend the lease, we were told that it was NOT negotiable and it is what it is.
Not only that, but the pet deposit, isnt a deposit. Its a fee for the luxury of owning an animal. When we first signed the paperwork, I asked why it was called a ""pet fee"" instead of a ""pet deposit"" and she said it was because its non refundable and is for the cleaning of the carpets because people with animals tend to have harder carpets to clean. When we moved out, they charges us $1,064 to replace the carpet (2 stains from when our 3 y/o got sick and didnt make it to the bathroom to vomit) and when I said the $600 deposit plus the $400 pet fee should handle most of that, I was told no, the fee is just a fee you pay to allow you to have an animal. It goes to nothing else. Its $400 the company charges you just because you have a pet.
When I told them I was told it was to help with the carpet cleaning and that it showed on my rental agreement as ""carpets, blinds"" for the $400 non refundable pet fee, they said no, the non refundable part is from the $600 to clean the carpets and blinds and the $400 is just theirs.
Also, half the time I called them, I got their answering service because they went home early. And they only respond to the answering service if its an emergency.This has happened all the time anywhere between 10 am on tuesdays and 1 pm on firdays.
They are terrible property managers for tenants. They lie about everything and the on site manager who does the walk throughs with you, is a bitter old woman who thinks she's right about everything. She has no tact when talking to you, she lets you know that shes annoyed and will disrespect you to your face calling you a liar, even if you had nothing to do with the reason she was annoyed and werent lying. When we moved out, the satellite dish company instructed us to leave the dish there. When we did our move out walk through, the lady said we had to be charged for its removal and the dish company did not tell us to leave it there and that we were being lazy.
STAY AWAY FROM THIS COMPANY! I spent over 4 years (and over $45,000) wishing the property was managed by another company. I would have moved out sooner but I'm on disability and its hard for me to move.