It's difficult to rate a company that can do wonderful work on one order but do an outrageous screw-up on the next.
They do a lot of trade work (for other companies in the industry) and are very good at being discrete, but the quality of work is a bit inconsistent. The people you work with (which changes) can be difficult or even surly, especially in pre-press. The people you rarely see - press, bindery and shipping- are a great bunch of guys, but the rest seem to have a difficult time coping with the stresses of deadlines. Their pricing is fair but they will adjust upward over time if they think they are spending more time with you than they think necessary. Pre-press charges like a law firm, for every imaginable second of work, sometimes incredibly so. The company seems to be more preoccupied with their PR than keeping employees and customers. The people at the top (especially one) is involved with the PIM organization but it's not enough to cover the warts on that company.
I personally think that the President should retire to FLA or as far away as possible and turn the company over to someone who has some management skills. Problems at companies like Millbrook emanate from the top.