They just haven't changed with the times. They are still on of the only banks that closes at 4:00 early in the week and at 6:30 on Thursday and Friday.
They don't mean to make mistakes or don't, but their system seems extremely outdated. For instance. I opened a new savings and tried transferring funds and withdrawing funds from my savings. I had to go to the bank multiple times and it took a month before I gave up. I tried a couple months later and they finally had it fixed. They keep giving the excuse that everything should be working and they don't understand why it wouldn't.
Today however, was the straw that broke the camels back, I called and authorized a large payment, everything was supposedly all set. I tried making the payment and it was denied. Even though I called early in the Morning and it was supposedly all set. It now wasn't I played phone tag between the company trying to make the charge and the bank. Then I got a call from fraud department. (Which is a sigh of relief that they are monitoring, but again, I called earlier and made the bank aware.)
Milford National did everything they could, but again, They just couldn't understand why it wasn't working. Then the transfer I made last night hadn't processed yet and they put it in manually. After that? Still nothing.
On top of that your online banking is updated manually. Have a transaction that took place over the weekend? Well that doesn't post until someone comes in Monday (unless its a holiday) Other than that though, the online bill pay is awesome and is done very well.
Need support after hours like I did today, ruining your chances of filing something on time and knocking you out of a trade show? Well they simply don't offer that either.
As I said I don't blame the employees, but this is a bank that has tried to modernize with the times and failed to keep up with the pace. Probably going to TD Bank since I can at least get in the door by 7.
Other than that dealing with them especially face to face is a pleasure and they are very good at making you feel welcome. If you just do basic banking they really can't be beat.