Rairdon's Subaru Of Auburn

The listing was misleading and did not mention any of the cars problems, The dealer was pushy, came across rude and had no culture of care, there were multiple problems with the car and nobody seemed to care. I've never seen a car in such bad condition at a dealership. End of story, I do NOT recommend shopping at Subaru of Auburn. I cannot speak for the service department. They may be great. more

Rairdon Subaru service department is slow and understaffed. I find that they can be misleading with their information. We bought our Ascent in January and at under 14,000 miles a BRAKE warning light came on on Christmas Eve. We were heading out of town and the service department was pretty busy so I scheduled to bring it in on Thursday morning. When we arrived, the guy couldn't find us on the schedule but said they would try to get it into the shop that day, if not, then on Friday. On Friday, they called my husband and said they would need the car into next week because they were still trying to diagnose the issue and that they would need to keep it until sometime next week. They said they could give us a loaner, but they didn't have one available at the moment and to call back later in the afternoon. I called the service department to find out more details and was able to get the answer that they hadn't even started on the car - it wasn't even in the shop yet and probably wouldn't get in until next week. The way David said that they were still trying to diagnose the issue made it sound like they had it in the shop and were actually trying to find out what was going on. This is the second new car in two years that has had issues at very low mileage. I will never buy Subaru again! In the future, I will no longer use Rairdon for anything and will find another Subaru dealership that is more upfront and honest. more

Helpful and straight price. Love our new outback. Thank you Mr.Sargent . more

Doug Fujimoto was awesome. The whole buying experience was the best I have had at a car dealership. I searched for the best price, Mike Scarff was the lowest I found. I would definitely recommend these guys to anyone looking for a new Subaru. Very nice facility and a huge selection of cars. more

Had a great experience at Scarff Subaru. The Salesperson was Dennis Rudolph. I found him very helpful, knew the vehicles and made my decision very easy. Have already handed out cards and praises for Dennis! Thank you Scarf Subaru and especially Dennis! more

We have always been a Bowen Scarff Ford customer for years but this time we wanted to add an additional car for the houshold and went to Mike Scarff. They have the same no hassle pricing and no salesmen pressure that we have come to expect. Jay was wonderful. He had everything ready for us and we were done in 15 mins. That is the fastest buy we have ever done. Plan on going back to them for a Subaru in a couple of years. I would definetely recommend them to anyone looking to buy a car. more

My recomendation if you are interested in purchasing a new car is to talk to Jay Sargent, salesman. Talk about a professional....wow! He dealt with all my questions and treated me with respect, extremely honest and curteous. It was a pleasure dealing with Mike Scarff Subaru. more

....and his name is Jim Read. No joke, this was one of the best sales experiences we've ever had. No pressure, any info we wanted we got, treated with respect at every turn, yada-yada-yada. Great people, great cars and great prices! 11 on a scale of 10. Chuck and Laura more

I would highly recommend anyone looking for a new car to go Subaru of Auburn. We had such an awesome experience. There was no pressure we were actually able to look around the lot with out someone following us. When we were ready to test drive Jay made it such a great experience. He was patient and knowledgeable and went out of his way to make sure we were able to get the model and color we wanted. Looking for and buying cars has always been my least favorite thing to do but I will admit Jay made the exprience great. more

Troy @ the service department ROCKS! Great customer service! Got my Forester back on the road @ a very reasonable price! Thank you Troy & Auburn Subaru!!! :D more

Didn't walk away with an amazing deal but we were treated well and the follow up care they have given has been very professional. I would recomend this dealer to anyone wanting a subaru. more

Good: The guy who sold me the car, Tim was wonderful. He help me created my perfect car.. Bad: I do not like the girl (I believe her name was Lynda) pushed me to buy extra things for my car that I did not want and if I said no to whatever she was pushing on me she would insult my way of doing it and calm that her product was better for me. My "perfect" car has smelled like burning oil since the day I drove it off the lot, I emailed the manger telling him and I am still waiting for a response.. Improvements: I would have them fire Lynda, I am not ok with the way she treated me and to find out she did the same thing to my parents three months earlier when they bought their car is not ok.. Other: When I first bought my car it had 54 miles on it and 500 miles later my car smells like burning oil and when I emailed the mangers telling him he did not respond back.. more

we were pleasantly surprised to have a stress free experience buying and trading our old Subaru. Thank you for the way you do business. This is the way all cars should be sold. more

Very professional. Ray was an excellent sales rep. Knew his stuff. Wasn't pushy. Felt like a very honest deal. Appreciated the hassle-free experience very much. Thank you. more

The experience was very good. Dennis impressed us and the immediate relationship we formed sold the car. Thanks. more

Good: Take your money really fast.... Bad: General Manager takes personal jabs at you. Don't care about younger customers. They don't do an inspection on trade-ins. My oil filter had a large gash n the back it. Oil was chunky black when i replaced it. Transmission gave out within a week, had it at their shop for over 3 weeks and without a call for eight days before i had to yell at them to call me. General Manager said he was the owner and he will do whatever he wants. Said i was lying about everything.. Improvements: General Manager be fired. Improved communication with service and its customers.. Other: Sent a letter to Mike Scarff saying everything that happened to me. Sent me a letter back not answering any questions and got the feeling he was pushing me aside because i don't matter.. more

Everyone that we dealt with was very helpful and friendly. They were right there to answer any questions and provide information without making us feel pressured. Overall the most pleasent car buying experience we've ever had. We feel like we got a good deal, and having the prices posted made chosing between the different trims and options easy. more

Your dealership is one I enjoy doing business with. Your service department is professional and friendly. While my 2006 Forester was in for service I wandered around the lot and landed up driving home a 2010 Forester. Friendly sales people and a no pressure policy make your dealership a comfortable place to explore and purchase a vehicle. more

It was a positive experience. Every person I interacted with was friendly, positive, efficient and knew their stuff. Coffee was very good too! more

My experience started when I walked up.I met Ray Heck and really appreciated his human approach and the interest in what I was looking for.Ray Heck is a credit to the Subaru Company.Ray also owns a Subaru showing me how he stands by his product.I am very happy with my new car and the staff at Mike Scarff Subaru. Thank You more