Having just purchased a 35' foot Fleetwood RV from Metro RV, we were delighted with the entire process and felt, upon looking at the other reviews listed here, that we needed to add our experience and help create some fair balance.
As first-time buyers, we did a great deal of due diligience on a purchase of this magnitude, including going to RV shows and multiple visits to other RV dealers. We kept coming back to Metro RV. Why? For starters, we found their sales staff to be friendly and accomodating. Our thanks go to Alphonso, who was very patient with us: answering our every-growing list of questions and letting us "tour" rig upon rig; looking for the perfect set-up that met our needs. When discussing price, we found Ray to be a fair and friendly negotiator; all parties felt a decent deal had been reached. And finally, we received incredible service when we took delivery of our rig. Danny made certain that every request we had was addressed. The staff spent a great deal of time reviewing every part of the vehicle with us and provided us with cell numbers in the event we had trouble. After our first weekend "dry camping" in our yard, we received a "check in" call to see how things went and if we had any questions. In our book, this is called "stellar customer service." We are only too happy to recomend Metro RV to our friends and family.