Some of the reviews have to be incorrect or need adjusting. first of all the Doctors at this location do not own the establishment. They are subcontractos, they work at many different locations and places like the hospital. They are not responsible for hiring the staff. Also, They do close at 9pm. They work 12 hour shifts with no lunch break. When you come in at 8:50 with a sore throat, its a little rude. I have been coming here for 15+ years, I go in the afternoon usually (esp. when its just a cough etc) There was one time, my son who was 3 at the time was sooooo sick and wouldnt take medicine, he couldnt keep it down, I called up there, it was 8:40, I literally live 5 mins away, my BEGGED me for a shot bc he could take the meds, they said come on we'll have everything ready when you get here. They did, my chart, the meds, etc. he got the shot we waited our 15 mins and were out the door. They were nice and helpful. I pay my copay and that's usually it. I love the staff and have really gotten to know everyone who works there. I am saddened by the reviews below.