Good: I liked the service, the quality, the feel of the shop, the organization, the prices, etc.. Bad: Nothing.. Improvements: None.. Other: I stumbled into this shop and found a real treasure when I want to buy something nice but gently used. I found two cookbooks that were identical for $5.95 each, about baking, beautiful pictures, large, large books for Christmas gifts for two of my daughters. I bought two lamps which had crackled glass on the bottom, candles, earrings, and more. Would highly recommend this shop..