Last week, after receiving a coupon in the mail for a $9.99 oil change and tire rotation, I went to Merchant's Tire and Auto Center on Battleground Ave. The manager, who was the person at the desk, was rude and stand-offish right from the get-go. I explained that I had the coupon, and his reply was "what time is your appointment", knowing full well I did not have one. He then had to contemplate if he would let me wait. After deciding that I would have to wait an hour (mind you, there was only one person in the waiting room, and 3 of the 5 bays were empty), he walked away abruptly.
After my car was finished, he continued to be short with me. He then made me stand there while he called my bank to verify my check (that was written for less than $15!). He did not even give me the courtesy to tell me what he was doing. I witnessed his rude behavior towards another customer (who obviously knew more about cars than he did) and towards an employee.
I will not go here again, coupon or not!