Meineke Car Care Center

I was a loyal customer for 6 years and recommended them to people I love. Now that I know the truth, I need to make up for that and let you know how they really do business. At the very end of March I went in for some general things like oil, balancing, and brake pads. I felt then that the price was too high and they said I would need new rotors soon, but wanted $800 to do the full brake job. By mid Aug. my brakes were shot! (BTW I do not commute to work in this car and have a great driving record) But I figured the problems were because of the rotors. They wanted 3X more than the list price on new parts and way over estimated the time necessary to do the work; we decided to just do this simple repair ourselves. Imagine my suprise when the left front caliper only had 1 bolt screwed into it. They are the only ones to touch it so it must have not been put in properly, or at all! The brake pads looked great - all except the ones on the side where the caliper was only half on. Those were worn down on only 1 side of the pad. This is a well balanced 2004 honda odyssey. They won't take responsibility or even say sorry. They only offered to return my bolt. This is unacceptable. They risked the safety of my family. Oh, and to top it all off, my rotors looked great. They just wanted to pad their wallets. Nice way to treat a loyal customer. At the very, very least they should say sorry. Really, they should have offered to redo the service correctly. Daryl the supervisor did neither and corporate hasn't returned my call. Pathetic. more

These guys are either scam artists or morons. I took my car for some brake work the first time, and they charged me $800. I thought nothing of that, until I got it back from them and the driver side door was displaced and wouldn't open! They gave me some story about their lift torquing my frame, but I'm pretty sure the guy that put it back in the parking lot just opened it too far and wouldn't admit it. In spite of this I took it back again for a coolant leak, and they told me the leaking hose was under the intake, and it would be between $200 and $800 to fix it! I took it elsewhere for a second opinion, and the second place said $145 max. They agreed it was under the intake, so Meineke is apparently charging 4 times the price for the same work! Never going back. more

What a bunch of crooks,had a inspection done and failed due to bad lower ball joints,ok fine. they wanted to charge me 480$ to replace 32$ worth of parts.They said the job would take a half a day to do,I'm no mechanic but am mechanically inclined,so me and my neighbor did it in 2 hours.Saving me 450$ dollars.This place is a joke. more

This Meineke gouged on a fuel pump, May 2007. They charged $480 for the pump itself ($920 total for part and labor). The part when priced at local automotive outlets, was $269 or less. Meineke's exuse: ""we have to mark it up to make money"". I thought that was what the labor charge was for?? more