Meineke Car Care Center

Buyer Beware! The reason for my visit to Meineke was that my truck was experiencing a loss of power on acceleration and an engine misfire. The check engine light was on and indicated a problem with the mass air flow sensor and random misfires. Having had some experience as a mechanic I felt that the mass air flow code could be a result of the engine not being able to breath, exhaust clogged, so I took my truck to Meineke at 215 North Frazier Street in Conroe Texas. I believed these folks to be exhaust system specialists. Let me start by saying that when I took my vehicle in to Meineke I was impressed with Gracie’s confidence that she had diagnosed my vehicles problem. She charged me 50.00 for the diagnostics and mechanics diagnosis seemed to make sense. I was astonished though that her estimate for repairs was 1500.00 but like I said her diagnosis seemed to make sense. Little did I know that the diagnosis was based on a guess. I was told that for the 1500.00 my catalytic converters, fuel metering block and pop-its would be replaced and this would correct my vehicles problems. After they had replaced all the parts they said needed to be replaced for the 1500.00 the problem still existed. The mechanic then proceeded to install additional parts that had not been part of the original quotation and the owner, Gracie, added them to my bill. Even after the replacement of additional parts my truck still has the exact same issues and I was told that now the MAP sensor needed replacing. When asked why replacing the originally quoted parts - that they diagnosed as the issue - did not fix my vehicle I was told that they never guaranteed that the repairs would fix my vehicle. What does that mean? Who would agree to spend that kind of money and not expect it to be fixed. Would you not say that it will cost 1500.00 to diagnose the vehicle if you were not confident in your diagnostics? No, they quoted 1500.00 for the repair of my vehicle, not the diagnostics of my vehicle. Remember, I already paid 50.00 for a diagnostic. more

The owner or what ever she is is very rude and likes to try to lie to you I would not go there again because after getting a second opinion I saved $237 more

They try to hustle you down for every little thing plus talk bad about your car when you dont want them to do another job after I told them not to more

Good: THE MEINEKE SHOP WAS VERY CLEAN/GREAT CUSTOMER SERVICE, GRACY WAS ESPECIALLY KNOWLEDGEABLE AND HELPFUL. I HAD QUICK SERVICE AT A GREAT REASONABLE PRICE, IN LINE WITH OTHER SHOPS.. Bad: NOTHING, MY CAR WAS SERVICED AND THE PRICE WAS NO MORE THAN THE PRICES I HAD GOTTEN ELSEWHERE, I WAS GLAD THEY WERE OPEN ON SATURDAY.. Improvements: I CANNOT THINK OF ANYTHING, EVEN THE BATHROOM WAS CLEAN!!!!. Other: I WOULD TAKE MY MOTHERS CAR THERE AND TELL MY NEIGHBORS ABOUT THE GREAT PRICE AND SERVICE I RECEIVED AT CONROE MEINEKE. THE GUY THAT SAYS BAD THINGS IS MAD AT THE WORLD.. more

Good: THE MEINEKE SHOP WAS VERY CLEAN/GREAT CUSTOMER SERVICE, GRACY WAS ESPECIALLY KNOWLEDGEABLE AND HELPFUL. I HAD QUICK SERVICE AT A GREAT REASONABLE PRICE, IN LINE WITH OTHER SHOPS.. Bad: NOTHING, MY CAR WAS SERVICED AND THE PRICE WAS NO MORE THAN THE PRICES I HAD GOTTEN ELSEWHERE, I WAS GLAD THEY WERE OPEN ON SATURDAY.. Improvements: I CANNOT THINK OF ANYTHING, EVEN THE BATHROOM WAS CLEAN!!!!. Other: I WOULD TAKE MY MOTHERS CAR THERE AND TELL MY NEIGHBORS ABOUT THE GREAT PRICE AND SERVICE I RECEIVED AT CONROE MEINEKE. THE GUY THAT SAYS BAD THINGS IS MAD AT THE WORLD.. more

The owner is rude and hard to deal with. She is a master a bait and switch and will try and get as much of your money as she can. I went in to get my a/c fixed. She told me it only needed to be recharged. When they finally got it fixed, it cost 1800.00, and I had to take it to get the freon adjusted at another repair shop. Be careful. more