Bought a set of Violin Strings from store for my 4 yr old son - instead of going to major dealer I though I would spend my money in this smaller shop - Son's mother had already bought a set - I had them in the trunk of my car with the receipt until the next time I was in the area - live near Philadelphia Airport - tried to return item (never opened except when the person that sold it to me in the store checked to see if it would fit my son's size Violin - sales person seemed upset that I would even ask for a refund - then went to the back of store and came back saying that the box was damaged - (mind you it had been in the bag with the receipt in my trunk since the purchase of the strings) - item is fairly flat and looked like it was opened and then closed - (as the salesperson that sold it did when I bought it) - I asked where the damage was the item was just like it was sold to me - the salesman said the he would have to ""eat"" the 28 dollars that the strings cost because he could not sell the item again because the people in the neighborhood would not buy the item like it was - (again the box just looked liked the flap had been opened and then closed - again by the salesperson that sold it no tears) - I usually leave and never frequent an establishment like this again - but I just had to turn back after driving around the block to request a copy of the return policy - the person at the desk said it was on the receipt ""no refunds) and was not posted - I presented the receipt which had no such wording on it - the salesman the told me he could not refund my money finally said with a snap in his voice to bring it back in (referencing to him doing the refund to get rid of me) - I just left due to the uncaring attitude about me as a customer - no consideration for the 100's of dollars I was to spend there during my son's pursuit of his music interests (considering that he was just starting at 4 yrs old) salesman had no sense of the future sales pending
Pros: Item availability
Cons: Very poor customer service
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