WARNING: doing business with MCI is a massive mistake. If you haven't already been dissuaded by their other reviews, I will add my experience below.
1. The account was a takeover so they did nothing to get us started except install a new cellular radio. There was no walkthrough of the house, checking equipment to see if it was working or if anything was too old. Nothing was installed or fixed or mapped.
2.
They replaced our cellular radio with a "$795 radio" which was "discounted" to $395. I later realized this radio can be bought new retail for the price of $176.95
3.
There was a configuration issue immediately. Two zones were erroring so the system could not be armed. They sent someone over to fix it and even though it was obviously due to a failure in the setup process, they charged us $219.62 for this visit to fix it. After pointing it it made no sense to change us to fix a failed setup on their part, they said the best they could do was a 50% discount, so we still ended up paying $110 to fix a failure on their part.
4.
When a device needed a battery change, they tried to charge a $170 service fee PLUS $60 plus tax for the battery to replace it. I ended up replacing it myself. It took about 2 minutes and $5 to buy the two CR123A batteries off Amazon.
5.
Here's the worst part: they refused to send over a zone map of my devices. Despite correctly identifying one device (proving they did have a zone map), they then claimed not to have one, and tried to push me for a visit to walkthrough and reprogram all my devices unnecessarily.
So to recap, we faced
- poor setup, onboarding
- fraudulent promise of equipment that was grossly overcharged
- charging to fix their own mistakes
- gross overcharging for batteries and pushing unnecessary visits
- refusal to provide a basic zone map of devices (!)
At this point, I can't imagine who would willingly do business with MCI.
WORST ALARM COMPANY EVER.
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