I bought a king size mattress set from them less than 5 months ago, and 3 weeks ago I called because the mattress is sagging. I spoke to Steve and he said that he would get in touch with the manufacturer and have it warrantied out. I did not hear from him after 8 days and decided to call to see what was going on. He said that he was still trying to get in touch with the gentleman that does the warranties. I then called again the following week, and he said that he was now working with them and they were going to warranty out the mattress. After almost 3 weeks I again called and now got no one. I decided to call the manufacturer (thank goodness they are local) and see what was going on with my mattress. I spoke to the gentleman that Steve said he was working with and he said that he had not heard of my situation. He said that I had a choice to deal directly with him, or go back to Steve. Of course, I dealt with him, and now have a new mattress (upgraded for free) and it is wonderful. I am writing this so that everyone will know that even though they may have good prices, the way they deal with you after the sale is not worth saving a few dollars. Go somewhere that you know is reliable and wants to make sure that you are happy. Hope this helps all of you. I had to give them rating otherwise I could not post this, so ignore the 1 star they do not deserve it.
Cons: They do not help you out when you have a problem.