I was referred to Dr. Mathur by my mom years ago. I highly recommend her as a physician and her office staff is great. I never have a problem making or rescheduling appointments. Although, she does have several offices, so if you need a specific date, you may need to travel a bit farther to another office. The Franklin office is located next to the Fire Station. Dr. Mathur is honest and understanding, and has great 'bedside manner'. I would definitely refer friends and family to her.