The people at the store were nice and informative, and the delivery was swift. My complaint is the product was lack of a better term, crap. The box bed broke within 3 to 4 months, one of my wheels broke on my frame, and the bed gets hot. I live in the desert so my bed getting hot is frustrating. Even after i put on some sheets the darn thing gets hot to fast. The reason i bought it as because my old bed i started getting back pains, and i purchased this one to hopefully feel better when i sleep, but it is not much of an improvement I absolutely was dissatisfied with the product but not the service. I want to return it but i am afraid it is to late so i have not called. I am also the type of people where ill tell myself, ""Well, ill sleep on it a week more to see if it gets better."" Which puts me in predicaments.