I went there thinking that they know what they are doing. I have a Honda, and it needed a B12 maintenance. I gave service writer N a copy of the maintenance minder list from my manual. I told him (he also asked) many times that my maintenance minder showed that my car needed a B12 maintenance. I'm not knowledgeable of cars and trusted that N would include the right services. He did put B12 under Request for Service, but then I realized that he also listed other services (for sub items 3, some of 4, and 5) that were not necessary during this scheduled maintenance according to my car's maintenance minder. I told N as soon as I realized it. Being not knowledgeable about car maintenance, I wasn't able to catch these other added services right away. I spoke with manager G, but he was just telling me all these excuses (it's already done, they recommend those other services...). He even implied that I planned on doing it; that was very upsetting when it was clearly their fault in the first place.
I went there to get the right and exact service that my car needed, nothing more, nothing less. But service writer N didn't seem to know what he was doing and added all other unnecessary services. They discounted some parts in the invoice because I voiced my concerns. In the end, however, I still paid a lot more than what I should have paid for just a B12 maintenance.
I now wonder how many unknowing customers have they charged for services they didn