I'm not a fan of sitting in a mechanic's shop. But, who is, right? It's something we all hope to avoid altogether. However, that's not reality. The reality is that at some point, every vehicle is going to require some type of servicing. I can tell you this; I am a fan of Master Automotive Centers. They are the bees knees; the cat's meow; the real Mckoy! From the moment I walked into their air -conditioned, immaculate facility, I was greeted by Vic who did what you just don't see anymore; look you in the eyes, shake your hand, and ask you directly and sincerely what they could do to help. That personal attention and commitment to the important detail of care and customer service made such a profound difference. What a first impression! As the line in Jerry McGuire goes: They had me at "hello". Yet, he proceeded to connect me with a top Master Tech who did what the other mechanic from another shop did not do; identify the problem immediately. They gave me the best price, offered a shuttle to get me safely home (which no other shop has ever done, besides car dealerships), and most importantly....THEY FIXED THE PROBLEM! My mother and children are now driving comfortably across the country, with the air conditioner freezing them out, because of the excellent, timely, and affordable service I received. I have comfort in knowing that my most important cargo is OK. Thanks, guys! You are by far the standard by which every other shop is measured.
more