First off let me say that I dreamed for years of visiting this establishment. My husband finally broke down and bought me gift certificates to go. Before I could get there, he was transferred for his job (military). They packed up our house and moved us!! The massage therapist was sooo kind about it. She did not need to give us back our money, but she went above and beyond by doing so. So she gets a HUGE thumbs up for customer service.
Not to mention she interned (if that is the right word?) with a BRILLIANT chiropractor who is from Ashland, MA.