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Martens Volvo Volkswagen - 73 Reviews - 4800 Wisconsin Ave NW, Washington, DC - Volvo Dealers Reviews - Phone (202) 537-3000
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Martens Volvo Volkswagen

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4800 Wisconsin Ave NW
Washington, DC 20016
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(202) 537-3000
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Reviews

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Best

The service was timely and fully covered what I had discussed with the team representative. He was corteous and accurate.

Worst

Had nothing but bad experiences with Martens Volkswagen on River Road. Incompetent: Did not diagnose the problem; Dishonest: replaced parts that did not need replacing and ...

Excellent Service 4/11/2011

The service was timely and fully covered what I had discussed with the team representative. He was corteous and accurate. more

great experience 4/5/2011

Bought a new car from Martens recently and would recommend them to all my friends! They were not pushy and let me test drive multiple vehicles. It was a great experience and I got a great deal! I will buy all my vehicles here in the future!!! You should see Mark if you need a car! more

very friendly 3/16/2011

I really enjoy working with Les Norman. He's very friendly and work promised is done on time(even ahead of time, this time). more

satisfied with all the help 3/9/2011

John Weir has been my service consultant for 14 years and i am completely satisfied with all the help and service he has given me. more

Martens Volkswagen is awful 3/9/2011

Had nothing but bad experiences with Martens Volkswagen on River Road. Incompetent: Did not diagnose the problem; Dishonest: replaced parts that did not need replacing and Unresponsive: never responded to letters that detailed our displeasure at the poor service. No way to treat customers. more

prompt caring attitude 3/7/2011

I am impressed with the customer level of satisfaction I received, it is rare that businesses care about the needs and concerns of a customer. Marten's Volvo would be rated #1 when it comes to solution solving, and customer concerns awareness. My appreciation extends to Ms. Kelly and foremost Mr. Heister for their prompt caring attitude to keeping a customer, and gaining more through her telling people of her experience in dealing with Marten's Volvo employees! more

what a sells rep should be 2/7/2011

Always entirely satisfied with John Wier's service, attitude, approach, & all else; he's precisely what a service rep should be! more

Shop in fantastic! 2/2/2011

This is Sheri, Kent's wife. The car is mine and I always had the notion to take it to the place I bought it ( Virgina beach)for the service check ups because I thought it would be easier. Your shop is fantastic! I am glad to be able to bring it to a place nearby where we now live and look forward to our next visit. Every aspect of our visit was really great. Thank you. more

one of the best repair facilities 1/20/2011

This is one of the best repair facilities i have ever dealt with, thank you for being so professional and courtious! more

Your Service 1/5/2011

I drive all the way from Washington Grove to Martens Service (30 minutes give or take) and have for about 14 years...why? The service I receive and Brenda Greene...I live about 7 minutes from the Volvo dealership on 355 but I drive 4 times the distance because of your service. more

truly remarkable 1/3/2011

Martens service is, according to my experience, one of the best car service centers I have ever deal with (in several different countries) Organization and friendliness towards customers are truly remarkable. more

Always commend 12/28/2010

As always I commend Martens for their excellent staff at the service department. I've had over 30 years personal relationship and highly qualified respectful staff. It's a pleasure going to the service department. more

Feel Comforted 12/24/2010

I love dealing with Brenda-she takes great care of my car. She has a level of professsionalism and responsiveness and courtesy that I rarely see. I always feel comforted knowing she's handling my car. Bravo to her--she's the best!! more

Very Informative 12/14/2010

My visits are always pleasant, and the issues that brought me to the service center are resolved. My service manager, Kelly, is always very informative and accommodating in acquiring a loaner while my S80 is being serviced, and she keeps me informed throughout the day if there are any new or different developments. As a respiratory patient, this makes my experience doable, and pleasant. Thanks more

best service 12/8/2010

Les Norman is probably the best service rep I've dealt with at Marten's in 23 years of having cars serviced there. more

appreciate the dedication 12/6/2010

As usual Ms. Green was very helpful in explaining the service on the car. She also accommodated my schedule that was difficult for many reasons. I deeply appreciate the dedication she has to pride in her work and to provide excellent service to the customer. more

did a great job 12/3/2010

I dropped the car at the night drop so greeting was not a concern. As always, John Weir did a great job...I told him I was not in a rush because the drivers of the Volvo were away but I had the car back in a couple days with the problem fixed, and all covered under warranty...love those no charge items! I always have a positive experience with Martens Service. Thank you more

swift 11/22/2010

Swift, extremely fast service. I called to book an appointment for service in the morning, dropped off the vehicle by 10am and got the call that it was ready around 2pm. Exemplary more

Very Impressed 11/11/2010

Excellent, fast, competent and friendly service. I'm very impressed with Brenda Green and how much she knows about these cars. more

GREAT! 11/1/2010

"Martens Volvo Service is top notch! Something as mundane as getting a car repaired is easy to arrange. Everything is always explained upfront. Worth every penny! Brenda Green is the Best." more
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  • Neighborhoods:

    Friendship Heights, Northwest, Northwest Washington
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