A dear friend of mine ordered a martini at Marlin Darlin recently, the drink was $7, she used a debit card, and left a $2 dollar tip. The restaurant charged her account to the tune of $9000.00!!! Yes, 9 THOUSAND!!! How this sudden increase in revenue one evening slipped by management is still a mystery. But wait,,, it gets better, it took 2 weeks for the mishap to get straightened out, and when they refunded the money, the accountant for the restaurant assumed she made the refund twice, so then pulled it out of the account yet another time. The best part is, after all the inconvenience they caused my friend, they still had the very poor taste to keep the $7 dollars plus tip!!!! Can you believe this??? She has never even gotten so much as an apology, let alone repaid for the fees and losses caused by this mishap. The origional mistake could almost be forgivable, the complete and total lack of responsibility in any form is UN-forgiveable!!! I guess being part of the Salt Rock chain means guests are dispensable,,, or, it could mean Her $9 dollars just wasn't enough to be a special customer. She is far too kind to voice her disdain for this blunder, so I am! \r
I'll keep my money in my safe and dine at one of the million other great establishments in the bay area.
Pros: Tasty martini
Cons: IT COSTS $9000.00 DOLLARS!!!!!! And You don't matter.
more