I doubt they ""forgot"" to do your inspection. It is a small, somewhat newer business, and with that said you must understand that with one inspection machine, a line can be built up, and if there is a waiting time, its not like they wont tell you. As for the ""4 other people behind the counter"", if the owner of the company is doing something the employee may not approve of, you are going to blame them for not putting their job on the line and contradicting the man? The guy you are speaking of is most likely the owner, there are no ""Old people"" that own that place... you are incorrectly educated on what you speak of, and he does not have a son, as the company is named in dedication to his son who has passed away a few years before the business was opened up. And chances are, if anyone tells you to ""take your (profanity) outside"" I highly doubt it was non provoked, as these people DO actually care about keeping a customer happy, and it is doubtful that they would make a scene in telling you this in front of other customers. I think you were so unhappy with something that has happened that you were moved to write a review that possibly exaggerates the events to the extent of your need for revenge of some sort.