We use to go here all the time. My one son has pretty straight hair and they would give him the worst hair cut. It was always 3 weeks before it looked decent. My other son has great hair and they would give him a good cut. I don't think he could ever get a bad one. I have a friend who was charged more because her child wasn't sitting as still as the stylist would have liked. It's a kids place. I was really surprise. Glad it didn't happen to me because they wouldn't have let me back.