There are a few things that can go REALLY wrong on your wedding day. One of them is definitely if the limo doesn't show up to take everybody to the church. That's what happened to us, courtesy of Mancuso.
We were already nervous about the company due to a problem we had on the day of my sister's bachelorette party. The limo showed up 45 minutes late.. The limo was also dirty on the inside, with leftover bottles of wine and discarded cups from the previous event.
I called the company after the incident. I spoke to Mel, who was very apologetic. I also expressed concern that we might have a late limo on the day of the wedding. Mel assured me that there would be no problem. We trusted him; that was our mistake.
The pick-up was scheduled on my sister's wedding day for 11:00am. At 11:15, I was on the phone with an employee of Mancuso, my sister standing next to me fighting back tears. The driver talked to me and said he thought the pick-up was at 1:00pm. The contract clearly stated an 11:00 pick up. Also, my sister had received a confirmation call from Mancuso two days before and they repeated 11:00. The driver was not closeby and we would have never made it to the church on time if we waited! Thank goodness for neighbors and friends who came to our rescue by driving us there!
Mancuso proved to us that they are unreliable and we just want others to avoid having a similar nightmare experience. Tell your friends and shop around; there are plenty of other places in town to rent a limo and I suggest you take your business there rather than Mancuso.