OMG! I read the reviews on this company and called. Boy were the reviews ever accurate. I no sooner submitted my request when Curtis returned my call. He happened to be in the surrounding area and was at my home in 10 minutes. He checked out the problem with my refrigerator and quoted a price. He had the part in his truck and repaired my refrigerator. It works great. He charged me his quote price - no hidden fees or surprises. He was in and out within an hour of my request submission No doubt, he will be my appliance repairman for life!